Objective
Position designing easy-to-use user interfaces for challenging
products
Education
PhD Engineering Psychology, Georgia Institute of Technology
Experience
5/05 – Present: TandemSeven, Principal User Experience Architect, Austin
- Interviewed stakeholders, identified users and their needs, created
interaction designs for complex Web-based applications, performed usability
evaluations, and wrote user interface design specifications. Clients included
Abbott Pharmaceuticals, Campbell Soup Company, Career Education Corporation, Citigroup, Experian, Girl
Scouts of the USA, and Orbitz.
- Received Nielsen Norman Group "2008
Intranet Design Award" for Campbell Soup Company employee intranet
3/03 – 4/05: BMC Software, Senior Interaction Designer, Austin
- Gathered requirements, identified users, performed task analyses, iteratively
designed user interfaces, led client design reviews, and wrote user interface
design specifications for enterprise database management and business
services management applications.
- Wrote Java application accessibility user interface style guide. Researched,
wrote, and made five luncheon presentations on usability and accessibility
awareness.
12/01 – 3/03: GTRI, Human Factors Engineer, Atlanta
- For commercially-available multi-function print/scan/copy/fax product,
performed needs assessments, developed design checklists, and performed
accessibility evaluations with representative users. Designed improved
user interface concept for users with disabilities.
- As freelancer, performed usability heuristic evaluations of Worldspan
travel reservation Web sites.
6/00 – 10/01: Viant, Information Architect, Atlanta
- Working on multidisciplinary teams, wrote proposals, estimated work
scope, identified user and client needs, and made project proposal presentations
to clients. Created use cases, organized information, designed navigational
structures, created task flows, and developed interactive HTML mockups.
Clients included Fast Forward consumer electronics, Fleet Bank, and NASCAR.
- Led iterative user interface design reviews. Created user interface
design templates for proposed company standards. Performed usability expert
reviews.
8/98 – 6/00: iXL, Senior Information Architect, Atlanta
- With teams, designed Home Depot online store, America
Online corporate information site, Delta Air Lines internal agent
reservation system, Thomson
Financial corporate site, and GE Power Systems order status extranet.
Estimated work scope, wrote proposals, analyzed user needs, wrote
functional requirements, organized site information, created interactive
HTML prototypes, performed heuristic evaluations, led client design reviews,
and wrote user interface design specifications.
6/93 – 8/98: GTRI, Research Assistant, Atlanta
- Researched user needs, then designed and evaluated innovative user interfaces
for network-enabled mobile wearable computers.
- Designed, created, and maintained Web sites for department and international
conference.
5/84 – 6/93: IBM Corp., Human Factors Engineer, Atlanta and Rockville,
MD
- Designed hardware and software user interfaces for US air traffic control
system, including digital flight strips, customized keyboard, workstation ergonomics, and audio
alerts. Also planned and conducted research evaluation of keyboard
design alternatives for standing users.
- Performed contextual observations and user interviews. Planned
and conducted dozens of usability tests on commercial software applications
and product set-up instructions.
2/83 – 5/84: Systems Research Laboratories, Human Factors Engineer, Hanover,
MD
- Worked with client and representative users to design a complex audio
control panel and software user interface for advanced word processing
and audio transcription system for US government agency.
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