Objective
Position designing easy-to-use user interfaces
Education
PhD Engineering Psychology, Georgia Institute of Technology
Experience
5/05 – Present: TandemSeven, Principal User Experience Architect, Austin
- Interviewed stakeholders, identified users and their needs, iteratively
created interaction designs for complex Web-based applications, and wrote
design specifications. Clients included Abbott Pharmaceuticals, Campbell
Soup Company, Citigroup, and Orbitz.
- Received Nielsen Norman Group "2008
Intranet Design Award" for Campbell Soup Company employee intranet
3/03 – 4/05: BMC Software, Senior Interaction Designer, Austin
- Gathered requirements, identified users, performed task analyses, iteratively
designed user interfaces in Visio, led client design reviews, and wrote
user interface design specifications for enterprise database management
and business services management applications.
- Wrote Java application accessibility user interface style guide. Researched,
wrote, and made five luncheon presentations on usability and accessibility
awareness.
12/01 – 3/03: GTRI, Human Factors Engineer, Atlanta
- Performed needs assessments, developed design checklists, performed
user evaluations, and designed improved user interface for photocopier
accessible by users with disabilities.
- As freelancer, performed usability heuristic evaluations of Worldspan
travel reservation Web sites.
6/00 – 10/01: Viant, Information Architect, Atlanta
- Wrote proposals, estimated work scope, identified user and client needs,
and made project proposal presentations to clients. Worked on multidisciplinary
teams. Created use cases, organized information, designed navigational
structures, created task flows, and developed interactive HTML mockups
with Dreamweaver. Clients included NASCAR,
Fleet Bank, and Fast Forward consumer electronics.
- Led iterative user interface design reviews. Created user interface
design templates for proposed company standards. Performed usability expert
reviews.
8/98 – 6/00: iXL, Senior Information Architect, Atlanta
- With teams, designed Home Depot online store, America
Online corporate information site, Delta Air Lines internal agent
reservation system, Thomson
Financial corporate site, and GE Power Systems order status extranet.
Estimated work scope, wrote proposals, analyzed user needs, wrote
functional requirements, organized site information, created interactive
HTML prototypes, performed heuristic evaluations, led client design reviews,
and wrote user interface design specifications.
6/93 – 8/98: GTRI, Research Assistant, Atlanta
- Designed, created, and maintained Web sites for department and international
conference. Researched user needs and designed, built, and evaluated
innovative, multimedia user interfaces for wearable computers. Designed
graphical user interface and wrote online help for fighter jet software
testing tool.
5/84 – 6/93: IBM Corp., Human Factors Engineer, Atlanta and Rockville,
MD
- Designed software and hardware user interfaces for US air traffic control
system. Performed contextual observations and user interviews.
Planned and conducted dozens of usability tests on commercial software
applications and product set-up instructions.
2/83 – 5/84: Systems Research Laboratories, Human Factors Engineer, Hanover,
MD
- Worked with client to design software and hardware user interfaces for
advanced word processing and audio transcription system.
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